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Welcome to IT Vision


You will need to login to access Product Alerts, Downloads and Documentation from our website. Unlike the Support Site where each customer site has one login, on the Client Portal each individual officer has their own personal login. If you are an existing SynergySoft user and don’t yet have your own login details, click on join (top right of screen) to join our website now. If you have already joined but can't remember your username, please send an email to If you've forgotten your password click on Forgot your password? (bottom left of screen)).


If you would like to add a new or view details about an existing Support Request, please go to the IT Vision Support Site at 


To view our list of programmed courses or to register for an upcoming course please click here.

Click here to find out about IT Vision’s complimentary, pay per view and subscription package options for pre-recorded e learning options. We recommend these as a tool to supplement your existing induction and refresher training programs.

Registered users (i.e. those with a login to our Client Portal) can login to our ODR website directly.


Current Release: V11.1.86

The following notes are provided with and are available for the Release on the Client Portal (once logged in):

  • Release Notes (which include all fixes and enhancements in the release
  • Enhancements documents (these cover all the major changes that went into the release and instructions on how to setup and use them)
  • Installation Guide (includes detailed installation instructions and an easy to use Checklist)
The full installation set (which includes the above notes plus software upgrade) is available on our ftp site. Please contact IT Vision at IT Vision Support or phone (08) 9315 7000 if you require login instructions.


Most recently published documents on the IT Vision website:

Document Name Version Published Date
Rates Modelling and Billing User Guide V35 07/07/2017
SynergySoft End of Year Notes (Rates) V29 04/07/2017
SynergySoft End of Year Notes (General) V12 14/06/2017
SynergySoft End of Year Notes (Payroll) V15 13/06/2017
Creditors User Guide V10 26/05/2017
Compliance Calendar User Guide V1 19/05/2017
Rates Debt Recovery User Guide V1 16/05/2017
Rates Modelling and Billing User Guide V33 12/05/2017
Debtors User Guide V6 7/04/2017
Customer Services User Guide V6 24/03/2017
SynergyOnline User Guide V18 14/03/2017
Infringements User Guide V13 03/03/2017
Workshop Maintenance User Guide V9 03/03/2017
Office Integration User Guide V10 01/02/2017
Customer Services User Guide V5 16/01/2017
Agenda Minutes User Guide V7 13/01/2017
Agenda Minutes Setup Guide V7 13/01/2017
Rates Essentials User Guide V7 10/01/2017
Interim Rates User Guide V18 10/01/2017
Property Essentials User Guide V8 10/01/2017
Pensioner and Senior Rating Essentials V22 10/01/2017
Autocite Manual Upload User Guide V2 09/01/2017
Autocite Auto Upload User Guide V1 09/01/2017

TIP: To locate a document on the website you can type its name into the Search box (near the top right of your screen).

If you have any feedback on how we might improve our User Guides further or would like to request an update to a particular User Guide, please email to let us know.

Contributors :
Last modified 31-Jul-2017 12:42 PM
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