Skip to content.

IT Vision

Personal tools
You are here: Home

Welcome to IT Vision


You will need to login to access Product Alerts, Downloads and Documentation from our website. Unlike the Support Site where each customer site has one login, on the Client Portal each individual officer has their own personal login. If you are an existing SynergySoft user and don’t yet have your own login details, click on join (top right of screen) to join our website now. If you have already joined but can't remember your username, please send an email to If you've forgotten your password click on Forgot your password? (bottom left of screen)).


If you would like to add a new or view details about an existing Support Request, please go to the IT Vision Support Site at 


To view our list of programmed courses or to register for an upcoming course please click here.

NEWSFLASH: IT Vision and Moore Stephens team up again this year to bring you an integrated Nuts & Bolts and Finance Essentials Workshop. This combined Workshop is designed to provide participants with an overview of local government accounting, starting with the basics and terminology; reconciliation processes; balance day adjustments; asset accounting; costing allocations and monthly reporting requirements whilst incorporating SynergySoft processes, leading to a unique combination of accounting knowledge and software utilisation.

To register, please head to To read more, see this flyer.


Click here to find out about IT Vision’s complimentary, pay per view and subscription package options for pre-recorded e learning options. We recommend these as a tool to supplement your existing induction and refresher training programs.


Current Release: V10.1.685

The following notes are provided with and are available for the Release on the Client Portal (once logged in):

  • Release Notes (which include all fixes and enhancements in the release
  • Enhancements documents (these cover all the major changes that went into the release and instructions on how to setup and use them)
  • Installation Guide (includes detailed installation instructions and an easy to use Checklist)
The full installation set (which includes the above notes plus software upgrade) is available on our ftp site. Please contact IT Vision at IT Vision Support or phone (08) 9315 7000 if you require login instructions.


Most recently published documents on the IT Vision website:

Document Name Version Published Date
altusECM Manual - User V3 6/09/2016
Community Information and Bookings V16 22/08/2016
Property Essentials User Guide V7 16/08/2016
Rates Essentials User Guide V6 15/08/2016
SynergySoft EOY Notes (Rates) V26 09/06/2016
SynergySoft EOY Notes (Payroll) V14 08/06/2016
Rates Modelling and Billing User Guide V30 03/06/2016
Creditors Quick Reference Cards V5 04/04/2016
Infringements User Guide V12 04/04/2016
SynergyOnline Technical Setup User Guide V10 03/03/2016
SQL User Guide V3 18/02/2016
Online Leave Applications V9 22/01/2016
DIY User Guide V13 20/01/2016
Customer Services Quick Reference Cards V1 16/12/2015
Names and Addresses User Guide V8 29/10/2015
Office Integration User Guide V9 23/10/2015
SynergySoft Risk Management User Guide V7 18/06/2015
Excel Automation User Guide V5 15/06/2015

TIP: To find a document on the website you can type it's name into the Search box (near the top right of your screen)

If you have any feedback on how we might improve our User Guides further or would like to request an update to a particular User Guide, please email to let us know.

Contributors :
Last modified 24-Nov-2016 09:01 AM
« December 2016 »
Su Mo Tu We Th Fr Sa
        1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31